Unfortunately, because our products are software (so cannot be returned), once a product has been purchased we cannot offer a refund. Please choose your product selection carefully and try the free demo versions first. As soon as you begin to download one of our products, you consent to waive the 14-day cooling-off period. If you do […]
No. In fact we encourage you to make a back up of your instrument. This will insure that you don’t lose your instrument files, even if your computer fails.
You are licensed to install your instruments on as many computers as you personally own.
No! Your payments are processed directly by either Gumroad or PayPal. We do not gather or retain any of your financial information. To learn more about these companies and their payment processes, check out www.gumroad.com and www.paypal.com.
LICENSE AGREEMENT By downloading or installing any Dark Sky Audio sound library you accept the following product licensing agreement: 1. LICENSE GRANT The license for this product is granted only to a single user. You may use this product on up to two separate computers, of which shall be owned and used by you exclusively. […]
Double-click on the ‘.zip’ folder to start the file extraction process. Once that is complete, you will have the instrument folder you need to install into Kontakt. For the next step, check out: Installing Your Library Into Kontakt
Yes, simply download the instrument on an internet enabled computer, then copy the files over using an external hard drive.
KONTAKT 6 Instructions for installing into Kontakt 7 are further down this page. Our instruments require manual installation into Kontakt (it does not use N.I.’s Native Access). INSTALLATION Once you’ve downloaded the instrument, copy it to a hard drive location of your choice. LOADING THE INSTRUMENT First, we recommend adding it to Kontakt 6’s Quick-Load area. […]
Don’t worry, we have a number of solutions for this issue! First though, please check your spam/junk emails. Occasionally our download emails end up in there. SUBSCRIPTION/FREE LIBRARIES If you’ve subscribed and have not confirmed your subscription: check your emails, confirm your subscription, then wait for the download link to be delivered (may take up […]
Don’t worry, we have a number of solutions for this issue! Before we do anything; Please check that your internet connection is active and stable. Please check you have enough hard drive space. If you haven’t received the download email from our service provider (Gumroad), check your spam/junk emails. Occasionally our download emails end up […]