What kind of payments do you accept?
Either Paypal or Debit/Credit card. Payments and your product downloads are handled securely by Gumroad. To find out more about Gumroad, go to www.gumroad.com.
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What is your refund policy?
Digital Product Policy Our Kontakt libraries, preset packs and sample packs are digital products and cannot be returned once downloaded. By purchasing, you acknowledge that all sales are final, except under the conditions outlined below. 14-Day Refund Window (Eligibility) We offer a 14-day refund policy under the following circumstances: • You purchased a digital […]
Does backing my instrument up on a separate drive in breach of the license?
No. In fact, we encourage you to make a back up of your libraries and sounds. It will insure that you don’t lose your library files, even if your computer fails.
How many computers can I install an instrument on with a single license?
You are licensed to install your DarkSkyAudio Kontakt libraries on as many computers as you personally own. Please do not gift or sell our libraries to other people. It breaches our license agreement with you and the recipients, and affects our ability to continue creating awesome audio tools…something we love to do.
Do you store my payment details?
No! Your payments are processed directly by either Gumroad and/or PayPal. We do not gather or retain any of your financial information. To learn more about these companies and their payment processes, check out www.gumroad.com and www.paypal.com.
DarkSkyAudio legal licensing agreement
LICENSE AGREEMENT By downloading or installing any DarkSkyAudio sound library you accept the following product licensing agreement: 1. LICENSE GRANT The license for this product is granted only to a single user. You may use this product on up to two separate computers, of which shall be owned and used by you exclusively. If you […]
I received a zip folder, what do I do next?
Double-click on the ‘.zip’ folder to start the file extraction process. Once that is complete, you will have the software folder you need to install into Kontakt. For the next step, check out: Installing Your Library Into Kontakt
CAN I INSTALL A LIBRARY ON AN OFF-LINE COMPUTER?
Yes. Simply download the library on an internet enabled computer, then copy the files over using an external hard drive.
INSTALL YOUR LIBRARY INTO KONTAKT
KONTAKT 6 Instructions for installing into Kontakt 7/8 are further down this page. Our sample libraries require manual installation into Kontakt (they do NOT use Native Access). INSTALLATION Once you’ve downloaded the instrument, copy it to a hard drive location of your choice. 1 Load Kontakt 6, then RIGHT-CLICK in Kontakt’s instrument […]
I DIDN’T RECEIVE AN EMAIL CONTAINING MY DOWNLOAD LINKS!
Don’t worry, we have a number of solutions for this issue! First though, please check your spam/junk emails. Occasionally our download emails end up in there. SUBSCRIPTION/FREE LIBRARIES If you’ve subscribed and have not confirmed your subscription: check your emails, confirm your subscription, then wait for the download link to be delivered (may take up […]