Digital Product Policy

Our Kontakt libraries, preset packs and sample packs are digital products and cannot be returned once downloaded. By purchasing, you acknowledge that all sales are final, except under the conditions outlined below.

 

14-Day Refund Window (Eligibility)

We offer a 14-day refund policy under the following circumstances:

• You purchased a digital product by mistake and have NOT downloaded it.

• You experience a technical issue that prevents you from using one of our digital products, and our support team is unable to resolve it within 14 days of purchase.

 

Non-Refundable Cases

• Refunds will NOT be issued for buyer’s remorse or if the product does not meet personal expectations.

• Refunds are not available if a digital product has been downloaded.

• Refunds are not available if you do not own the appropriate version of Kontakt to run our digital product on your computer (our website and checkout clearly state the version of Kontakt needed – please check before making a purchase).

• Payment plan purchases (instalments) are non-refundable once the first payment is processed.

 

How to Request a Refund

Click here to contact our support team or email us at hello@darkskyaudio.com within 14 days of purchase.

• Provide proof of purchase and details about the issue.

• If eligible, a refund will be processed within 10-14 business days.

No. In fact, we encourage you to make a back up of your libraries and sounds. It will insure that you don’t lose your library files, even if your computer fails.

You are licensed to install your DarkSkyAudio Kontakt libraries on as many computers as you personally own.

Please do not gift or sell our libraries to other people. It breaches our license agreement with you and the recipients, and affects our ability to continue creating awesome audio tools…something we love to do.

No! Your payments are processed directly by either Gumroad and/or PayPal. We do not gather or retain any of your financial information.

To learn more about these companies and their payment processes, check out www.gumroad.com and www.paypal.com.

LICENSE AGREEMENT 

By downloading or installing any Dark Sky Audio sound library you accept the following product licensing agreement: 

1. LICENSE GRANT 

The license for this product is granted only to a single user. You may use this product on up to two separate computers, of which shall be owned and used by you exclusively. If you need more licences, special arrangements may be made on a case-by-case basis. All sounds and samples in this product are licensed, but not sold to you by Dark Sky Audio, for commercial and non-commercial use in music, sound-effects, audio/video post-production, performance, broadcast or similar finished content-creation and production use. 

Dark Sky Audio allows you to use any of the sounds and samples in the library / libraries you’ve purchased for commercial recordings without paying any additional license fees or providing source attribution to Dark Sky Audio. This license is non-transferable and expressly forbids resale or lease of the product(s). 

This license also expressly forbids any inclusion of content contained within this library, or any other Dark Sky Audio library, into any other virtual instrument or library of any kind, without our express written consent. This license forbids any re-distribution method of this product, or its sounds, through any means, including but not limited to, re-sampling, mixing, processing, isolating, or embedding into software or hardware of any kind, for the purpose of re-recording or reproduction as part of any free or commercial library of musical and/or sound effect samples and/or articulations, or any form of musical sample or sound effect sample playback system or device or on a stand alone basis. 

2. RIGHTS

The product, including accompanying documentation, is protected by copyright laws and international copyright treaties, as well as other intellectual property laws and treaties. Dark Sky Audio retains full copyright privileges and complete ownership of all recorded sounds, instrument programming, documentation and musical performances included in this product. Any rights not specially granted herein are reserved by Dark Sky Audio. 

Any unauthorised use, distribution or reproduction of the product shall not be permitted, and shall constitute a violation of copyright law, and shall entitle Dark Sky Audio to, in addition to any other remedy at law or equity, injunctive relief. It is unlawful to deliberately circumvent, alter or delete technological measures of protection and information provided by Dark Sky Audio which identifies the products, its owner and the terms and conditions for its use. If the product is used in other people’s music, you will be held legally responsible of violating this licensing agreement. You further agree to take all reasonable steps to protect this product from unauthorised copying or use. 

3. REFUNDS 

Downloaded libraries can’t be returned, so we can’t provide refunds. Please choose your selection carefully. 

4. LIMITED WARRANTY/LIMITATION OF LIABILITY 

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, Dark Sky Audio DISCLAIMS ALL WARRANTIES AND CONDITIONS, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, WARRANTIES OF SATISFACTORY QUALITY, TITLE, AND NON-INFRINGEMENT, WITH REGARD TO THE PRODUCT.  TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER Dark Sky Audio, ITS SUPPLIERS, DEALERS, DISTRIBUTORS, NOR THE AGENTS OR EMPLOYEES OF THE FOREGOING WILL BE LIABLE FOR ANY DIRECT OR INDIRECT, CONSEQUENTIAL, SPECIAL OR INCIDENTAL DAMAGES OF ANY SORT, (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, BUSINESS INTERRUPTION OR LOSS OF DATA ARISING OUT OF THE INSTALLATION OR USE OF THE PRODUCT) WHETHER OR NOT THE SAME HAVE BEEN NOTIFIED OF THE POSSIBILITY OF SUCH DAMAGES, OR OF ANY CLAIM BY ANY OTHER PARTY. 

5. TERMS 

This license agreement is effective from the moment the product is installed by any means. The license will remain in full effect until termination. The license is terminated if you break any of the terms or conditions of this agreement. Upon termination you agree to destroy all copies and contents of the product at your own expense. In the event of termination, the following sections of this license will survive: 2, 3, 4 and 7. 

6. NFR (Not for Resale)/EDU (Educational) Sales: 

All Dark Sky Audio libraries are subject to the terms of this License Agreement, unless specified otherwise. NFR and EDU copies are exempt from update or upgrades or additional discounts, sales or coupons. Notwithstanding other sections of this license, any products provided to you for an EDU purpose shall only be used by students or faculty, staff and administration attending or working in educational institutional facilities and must not be used for commercial purposes. 

7. GENERAL TERMS 

(a) This license shall be governed by UK law applicable to contracts fully negotiated, executed and performed therein. Only the UK Courts shall have jurisdiction over controversies regarding this license; any proceeding involving such a controversy shall be brought in those Courts, in the UK, and not elsewhere. In the event of any claim arising from the breach or alleged breach of the terms of this License, the prevailing party shall be entitled to reasonable attorney’s fees and Court costs. 

(b) You agree that this License contains the complete agreement between the parties hereto, and supersedes all other communication, relating to the subject matter of this License. 

(c) You acknowledge that you have read this License and understand it and agree to be bound by its terms and conditions.

Double-click on the ‘.zip’ folder to start the file extraction process. Once that is complete, you will have the software folder you need to install into Kontakt.

For the next step, check out: Installing Your Library Into Kontakt

Yes. Simply download the library on an internet enabled computer, then copy the files over using an external hard drive.

KONTAKT 6

Instructions for installing into Kontakt 7/8 are further down this page.

Our sample libraries require manual installation into Kontakt (they do NOT use Native Access). 

 

 

INSTALLATION  Once you’ve downloaded the instrument, copy it to a hard drive location of your choice.

1  Load Kontakt 6, then RIGHT-CLICK in Kontakt’s instrument area to display Kontakt’s Quick-Load menu (area 1 in the image below).

2  Make sure ‘Instrument’ is selected at the top of the Quick-Load menu.

3  Locate your library folder, open the folder to find the library’s .nki file, then DRAG the .nki file into Kontakt’s Quick-Load area.

LOADING THE LIBRARY  Open Kontakt’s Quick-Load menu (by RIGHT-CLICKING in area 1), then DOUBLE-CLICK on the library you wish to load.

 

KONTAKT 7/8

To begin, load Kontakt, then select ‘LIBRARY’ in the top-left of the software.

 

1 CLICK on the settings icon (cog icon) in the bottom-left of Kontakt’s library page.

2 CLICK ‘Add’. A pop-up window will appear. In that pop-up, locate and select the library’s main folder (the folder you downloaded from us), then CLICK ‘Open’. 

3 Your library will now appear in Kontakt. To load it, hover over its Kontakt icon and CLICK the right-facing arrow (shown above in area 3).

 

If you have issues with installing your library, get in touch.

Don’t worry, we have a number of solutions for this issue!

First though, please check your spam/junk emails. Occasionally our download emails end up in there.

SUBSCRIPTION/FREE LIBRARIES

If you’ve subscribed and have not confirmed your subscription: check your emails, confirm your subscription, then wait for the download link to be delivered (may take up to 30 minutes).

If you’ve subscribed, confirmed your subscription, but have not received the second email containing the download links, contact us by either clicking here, or emailing: hello@darkskyaudio.com

PAID LIBRARIES

If you’ve bought a library and find that our service provider (Gumroad) has not emailed your download link – contact us by either clicking here, or emailing: hello@darkskyaudio.com

We will get your instrument straight over to you!

Don’t worry, we have a number of solutions for this issue!

Before we do anything;

  1. Please check that your internet connection is active and stable.
  2. Please check you have enough hard drive space.
  3. If you haven’t received the download email from our service provider (Gumroad), check your spam/junk emails. Occasionally our download emails end up in there.

If for some reason our service provider (Gumroad) has not emailed your download links or has been unable to deliver your library, either click here to get in touch or email us at hello@darkskyaudio.com.

We will get your instrument over to you one way or another!